TERMS & CONDITIONS

Balance Lane Terms & Conditions

Last Updated: 12th November 2025

General Studio Terms

For and in consideration of BALANCE LANE PTY LTD granting me permission to attend and participate in a Balance Lane Group class, course or workshop whether online or at Balance Lane studio (Class) and as a condition of entry, I HEREBY AGREE to the following terms and conditions: 

Participation, Risk Warning, Acceptance of Risks, Release and Indemnity 

  1. Participating in any Balance Lane Pty Ltd class, workshop, or event (“Class”) involves physical activity and carries inherent risks, including injury, illness, or, in rare cases, death. By attending, you understand and voluntarily accept all risks associated with exercise, whether caused by your own actions, the actions of others, or by the condition of the studio premises or equipment.

  2. Balance Lane Pty Ltd and its instructors are not medically trained and cannot assess whether you are in good physical condition to safely participate in exercise. We recommend seeking medical advice before starting any new fitness program, particularly if you are pregnant, injured, or have a pre-existing health condition.

  3. You agree to release, indemnify, and hold harmless Balance Lane Pty Ltd, its owners, instructors, and associated entities, to the fullest extent permitted by law, from any liability for injury, illness, damage, or loss arising from your participation, except where such liability cannot be excluded under the Competition and Consumer Act 2010 (Cth) or Civil Liability Act 2003 (Qld).

Medical Information and Emergency Consent

  1. You warrant that you are physically fit and capable of participating safely in classes.
    You must notify your instructor of any injury, illness, pregnancy, or change in condition before each class so appropriate modifications can be made.

  2. If you experience dizziness, faintness, pain, or shortness of breath during a session, you agree to stop immediately and inform your instructor.
    In the event of an accident or medical emergency, you consent to Balance Lane Pty Ltd obtaining or providing medical treatment (including first aid, defibrillation, ambulance, or hospital care) as deemed necessary, and agree to bear any associated costs.

Studio Etiquette and Safety

  1. Arrive on time and follow all reasonable directions from instructors and staff.

  2. Phones must be silenced during class; personal belongings are brought at your own risk. Balance Lane Pty Ltd is not responsible for lost or stolen items.

  3. You must not damage or remove any studio property. Theft or deliberate damage will result in immediate termination of membership.

  4. Balance Lane Pty Ltd reserves the right to refuse entry or cancel memberships for unsafe, disruptive, or disrespectful behaviour.

Bookings, Cancellations & No-Shows

All bookings and cancellations must be made via the Balance Lane app or website.

  1. Cancellations must be made before the class start time (as indicated in the app).

  2. No-Shows or late cancellations will result in forfeiting a class credit or deduction from your membership balance.

  3. It is always our intention to run classes as advertised; however, class schedules, instructors, and opening hours may change without notice. No refunds or compensation will be provided for such changes.

Memberships and Class Passes

Memberships

  1. Our Weekly Unlimited Membership allows access to unlimited regularly scheduled classes each week.

  2. Activation begins from the date of purchase.

  3. All memberships (unless stated otherwise) are no lock-in, and may be cancelled at any time with two (2) weeks’ written notice to info@balancelane.com. Any free or promotional periods are excluded from the notice period - the two weeks will commence once these offers have concluded.

  4. All account balances must be cleared before cancellation takes effect.

  5. Memberships roll over weekly unless otherwise advised in writing.

  6. Membership fees are charged in advance via our third-party payment provider, QuickPay.

  7. Failed payments incur a $4.40 processing fee per transaction, charged by QuickPay. Balance Lane Pty Ltd is not responsible for late fee charges.

  8. Memberships may be suspended in one-week blocks for up to four (4) weeks at a time, with a total maximum of twelve (12) weeks per calendar year. A doctor’s certificate may be requested for longer suspensions and will be determined on an individual basis

  9. Memberships are non-transferable, non-shareable, and non-refundable.

Intro Offers & Class Passes

  1. Intro offers are available once per person and cannot be paused, extended, or shared.

  2. Class Passes activate from your first booked class and must be used by their stated expiry date.

  3. All purchases are final. No refunds or credits are available for change of mind, illness, injury, relocation, or financial circumstances.

Pricing and Payments

All prices are in Australian Dollars (AUD) and include GST where applicable.
Pricing is subject to change to reflect increases in costs, benefits, or services.
By purchasing a class, pass, or membership, you authorise Balance Lane Pty Ltd to process payment through its nominated payment gateway.

All purchases are final. Balance Lane Pty Ltd does not offer refunds for:

  • Change of mind

  • User error

  • Injury, illness, or pregnancy

  • Change of address or financial circumstance

  • Unsuitability or dissatisfaction

Studio Hire

Balance Lane offers private studio hire to external instructors or event hosts.

  1. A security deposit or credit card may be held for damages or cleaning costs.

  2. The hiring entity must hold appropriate public liability insurance.

  3. Balance Lane is not responsible for loss, injury, or damage during third-party use.

  4. A deposit is required to secure your booking, with full payment due at least 24 hours before your event.
    For studio hire enquiries, please contact info@balancelane.com.

Age Requirements

Participants must be at least 16 years of age to attend any Balance Lane class.
Clients under 18 must have a parent or guardian’s consent prior to participation.

Liability Waiver

Your digital liability waiver is stored within your WellnessLiving account and agreed to upon purchase or booking.
This waiver remains valid for the entire duration of your account and applies to all classes, renewals, and memberships.
To review your waiver, log into your WellnessLiving profile through the Balance Lane App.

Termination and Conduct

Balance Lane Pty Ltd may terminate or suspend your membership without notice for illegal, unsafe, or inappropriate conduct directed at staff, members, or property.
No refund or credit will be issued for terminated memberships.

Amendments

Balance Lane Pty Ltd may update or amend these Terms & Conditions at any time by publishing a revised version on our website.
Changes take effect from the date of publication. Continued use of our services constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia, and you agree to submit to the exclusive jurisdiction of its courts.

Defined Terms

“Balance Lane Pty Ltd” means Balance Lane Studio, its owners, instructors, contractors, employees, and associated entities.
“Class” includes all in-studio sessions, events, and workshops conducted by Balance Lane.
“Personal Information” means information as defined in the Privacy Act 1988 (Cth), including your name, contact details, and health information.
“Studio” refers to the premises and any facility used by Balance Lane for the delivery of services.

Ladies & Littlies Participation 

Parent/Guardian Responsibility

  • I understand that I am fully responsible for the care, supervision, and behaviour of my child/children at all times while attending Balance Lane Pty Ltd and participating in any class or event.

  • I acknowledge that Balance Lane Pty Ltd staff and instructors are not responsible for supervising, entertaining, or caring for my child/children.

  • I agree to keep my child/children within my sight and under my control throughout the class.

Health & Safety

  • I understand that participation in any physical activity involves a degree of risk, and I accept full responsibility for my own safety and that of my child/children.

  • I acknowledge that Balance Lane Pty Ltd takes no responsibility for any illness, injury, or accident sustained by myself or my child/children while on the premises or during class participation.

  • I understand that if my child is unwell, contagious, or showing symptoms of illness, we will refrain from attending until fully recovered.

  • To view our full policy pdf please contact info@balancelane.com

Studio Equipment & Space

  • I agree to ensure that my child/children do not play with or handle studio equipment, including (but not limited to) weights, resistance bands, balls, or other props.

  • I understand that any damage to studio equipment caused by my child/children may result in costs being passed on to me.

  • I acknowledge that the studio environment is designed for adult fitness and is not a child-proof space.

Liability Waiver

Your digital liability waiver is stored within your WellnessLiving account and agreed to upon purchase or booking.
This waiver remains valid for the entire duration of your account and applies to all classes, renewals, and memberships.
To review your waiver, log into your WellnessLiving profile through the Balance Lane App.

I hereby release, indemnify, and hold harmless Balance Lane Pty Ltd, its owners, instructors, employees, contractors, and affiliates from any and all claims, demands, injuries, damages, or expenses arising from or connected with participation in Ladies & Littlies classes, including incidents involving my child/children.