1. Our Commitment to Your Privacy

At Balance Lane Pty Ltd (“Balance Lane”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.
This policy explains how we collect, use, store, and disclose your information in line with the Privacy Act 1988 (Cth)and the Australian Privacy Principles (APPs).

By engaging with our services — in studio, online, or through our app — you agree to this Privacy Policy.

2. What Information We Collect

We collect information necessary to provide you with a safe, personalised and high-quality experience at Balance Lane. This may include:

Personal Information

• Full name

• Contact details (email, phone number, address)

• Date of birth

• Emergency contact details

• Payment and billing details

• Account or membership information

Health Information

• Medical history or conditions relevant to exercise participation

• Pregnancy status or injury details (only when voluntarily provided)

Digital Information

• Website usage data (cookies, analytics, IP addresses)

• App interactions, booking activity, and preferences

We only collect sensitive information (such as health details) with your consent and for a clear purpose — for example, tailoring exercise safely to your needs.

3. How We Collect Information

We collect information directly from you when you:

• Register for classes, memberships, or workshops

• Complete health or consent forms

• Make a purchase or booking online or in-studio

• Subscribe to our newsletters or marketing updates

• Communicate with our staff via email, social media, or messaging apps

We may also collect limited information automatically through our website or app to improve user experience and performance.

4. Why We Collect and Use Your Information

We collect and use your information to:

• Manage bookings, memberships, and accounts

• Deliver classes and wellness services safely and effectively

• Communicate important updates, cancellations, or changes

• Process payments and invoices

• Improve customer experience and studio operations

• Send relevant offers, updates, or wellness content (you can unsubscribe anytime)

• Comply with legal, health, or safety obligations

5. How We Store and Protect Your Data

Your personal information is stored securely in password-protected databases and cloud systems used by Balance Lane and our trusted service providers (e.g. booking and payment platforms).

We take reasonable steps to protect all information from:

• Unauthorised access or disclosure

• Misuse or loss

• Modification or destruction

When information is no longer needed, we securely delete or de-identify it.

6. Sharing and Disclosure

We only share your personal information when necessary to deliver our services or when required by law.
This may include:

• Third-party service providers (e.g. booking systems, payment processors, email platforms)

• Medical professionals, in case of emergency

• Government or regulatory authorities, where legally required

These third parties are required to handle your data in accordance with privacy laws and this policy.

We never sell or rent your personal information.

7. Access and Correction

You can request access to, or correction of, your personal information at any time.
Please email info@balancelane.com with your request, and we’ll respond within a reasonable timeframe.

8. Marketing Communications

We may send you updates, offers, or event announcements related to Balance Lane.
You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

9. Cookies and Online Tracking

Our website and app may use cookies and similar technologies to:

• Improve functionality

• Analyse visitor behaviour

• Personalise content and ads

You can control or disable cookies through your browser settings, though this may affect website functionality.

10. Data Transfers Outside Australia

Some service providers (e.g. cloud hosting or email software) may store data overseas.
Where this occurs, we ensure those providers comply with Australian privacy standards or equivalent safeguards.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect business or legal changes.
The latest version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or complaints about privacy at Balance Lane, please contact:

Balance Lane Pty Ltd
📧 info@balancelane.com